Frequently Asked Questions

We've rounded up a list of our guests' most frequently asked questions. If you don't find your question, we invite you to contact us at (850) 837-1071.

Reservation Process

Why should I choose Newman-Dailey Vacation Rentals?

For more than 38 years, Newman-Dailey Resort Properties has been providing warm welcomes to homeowners and guests. Voted Best Property Management Group by readers of Emerald Coast Magazine, Newman-Dailey Resort Properties is comprised of a caring team of professionals that stand by our 100% performance guarantee for prompt reliable service. Family-owned and operated, our team is available 24/7 with service and support if an emergency arises.

 

What is the best way to book a vacation rental in the Destin area?

To get the best rate, you can make a reservation through our website, www.destinvacation.com, or by contacting our Vacation Specialists directly at 850-837-1071 or 800-225-7652.

 

When is the payment due?

When booking a Short-Term Vacation Rental, 40% of the total is due at booking and the remaining balance is due 15 days prior to your arrival.

For stays at the Beachside Inn, the first night’s total is due at the time of booking, the remaining balance is due on the day of arrival.

For monthly winter stays, a percentage is due at the time of booking. Your length of stay determines the remaining payment schedule:

• One Month Stays (28 nights-55 nights): 15% of the total due at booking. Balance Due 15 days before arrival. 
• Two Month Stays (less than 56-75 nights): 15% of the total due at booking, 50% of the total due 15 days before arrival, balance due 15 days after arrival.  
• Three Month Stays or Longer (more than 75 nights): 10% of the total due at booking, 40% of the total due 15 days before arrival, 25% of the total due 15 days after arrival, balance due 45 days after arrival.

 

What payment methods do you accept?

We accept various payment methods, including credit cards, debit cards, and e-check payments.

 

How old do you have to be to rent a property?

We do not rent to students, and you must be 25 years of age or older to reserve a vacation rental or room at Beachside Inn. In addition, we require one parent for every two people under the ae of 25 to be staying at the property for the duration of the rental.

 

What is your cancellation policy?

Our guest-friendly cancellation policy allows you to move your reservation within 15 days of arrival. You can easily reschedule and receive 100% credit for reservation payments made on your stay. The credit will be provided in the form of a gift certificate, which may be used up to one year from the original arrival date. Sorry, no credit or refunds given for travel insurance premiums. Newman-Dailey Cancellation Policies

 

Do I need travel insurance?

We recommend travel insurance to cover unforeseen events. Newman-Dailey partners with RedSky Travel Insurance to offer trip protection. The Sun Trip Preserver vacation rental travel insurance plan includes trip cancellation and trip interruption benefits that may reimburse you for pre-paid, non-refundable deposits as a result of unforeseen covered events. Learn more about RedSky Travel Insurance from their website or directly for specific questions on their coverage at 866-889-7409.

  

What communications will you provide after I reserve and when will I receive my door code?

You will receive a series of emails with pertinent information including but not limited to a confirmation of your reservation, a link to your guest portal and your rental agreement that you have 7 days to read over and sign electronically. We text you with your door code on the day of your arrival. You can also find it along with other important details, including the property address, WiFi codes and more in the Guest Portal.

 

Is there a minimum stay?

Stay length varies by property. Beachside Inn and some one- and two-bedroom rentals allow as few as one night, but others, including larger homes, may have up to a one-week (7 day) minimum stay during peak season and holidays. Our calendars are up to date with the available acceptable rental dates and the “Get Quote” feature will alert you if there are minimum stay requirements.

 

Where can I find your rental policies?

Guest rental policies can be viewed on our website at Newman-Dailey Rental Policies

 

Trip Planning

Is there parking available?

Our properties have a maximum number of spots, and some may prohibit the use of golf carts, RVs, trailers and more. Details about parking availability and any associated fees will be provided in your booking information. Make sure to review this information before your arrival.

 

Are additional guests allowed at my vacation rental?

All properties have established maximum occupancy limits, as listed in the rental agreement. At no time during your reservation dates are guests allowed to exceed the maximum occupancy for your rental property. Occupancy is defined as the total number of people at the rental property at any given time, not just overnight guests. All guests, including daytime visitors, must be registered on your guest registration to avoid additional fees or restrictions.

 

What is provided with my vacation rental?

Guests receive a welcome kit with small dishwasher detergent, dish soap, sponge, a roll of paper towels, and laundry detergent. There will be an initial trash liner in each receptacle and a set of toilet paper and soaps for each bathroom provided. Guests will need to replenish supplies for longer stays.

 

What should I bring/buy for my rental?

We have compiled a list of suggested items to bring with you on your Destin Vacation! Check it out here: What to Bring

 

Do you provide daily housekeeping service?

No. We can provide additional housekeeping for longer stays if requested in advance by the guest for an additional cleaning fee.

 

Do you allow pets?

Some of our vacation rentals allow up to two, well-behaved dogs. For pet-friendly rentals, there is a one-time, non-refundable pet fee and acceptance of our pet policies that is required at the time of reservation. Here is the link to the rules as well as our pet-friendly rentals: Newman-Dailey's Pet Friendly Rentals

 

What about Service Animals?

Newman-Dailey is ADA-compliant in offering accommodations to guests traveling with a service animal. Please let us know at the time of your reservation that you are traveling with a service animal so that we may help you select the best rental property for your needs. Please know that some properties require the front gate or other on-site staff be notified of their presence. We can assist in making these arrangements so there is no disruption to your vacation.

 

What about my Emotional Support Animal?

While Emotional Support Animals can be important travel companions, our properties do not make exceptions for Emotional Support Animals. If your trained dog or miniature horse is required due to a disability, please see Service Animals above. If you are traveling with a well-behaved dog that is not trained to perform a task for you due to a disability, please see “Do you allow pets?” above. If you are traveling with any other animal, unfortunately, our properties do not permit them to join you on your vacation. If you need a local pet boarding service, visit Emerald Coast Kennel or Barry Veterinary Hospital.   

 

Where can I board my pet while on vacation?

Our area boasts several great facilities you can take advantage of for boarding your pet while on vacation. Check out our section dedicated to pets: https://www.destinvacation.com/destin-guide/directory/for-fido

 

My property has a pool. Can it be heated?

Some homes have pools that can be heated for a fee. These homes list “Pool Can be Heated with Fee” under Highlights on the website listing or simply call one of our friendly vacation specialists to ask. Pools take 24-48 hours to fully heat so be sure to call in advance for pool heating service. Water will be warm (not hot) after heating and some heaters turn off at night.

 

Is the Gulf of Mexico a safe place to swim?

Swimming conditions for the Gulf of Mexico change daily. Red flag means there is a high likelihood of danger rip currents (knee deep is too deep without a floatation device) and Double Red Flag means the water is closed for swimming (violators will be fined.)

Learn more and view today’s flag color here: Know before you go! Beach Safety Tips

 

Check-In & Check-Out Process

Where do we check in?

We are now offering direct check-in to your rental. On the day of arrival, you will receive a text message with your rental name and door code/pin. This text will come from Newman-Dailey Resort Properties. In your rental, you will have a check-in packet with your car passes, internet information, and more. Please display the car pass on your car's dashboard or rear-view mirror while parked with us. We are open 7 days a week from 9 a.m.-5 p.m. After hours, our emergency line is available to assist you. Details can be found in your check-in information.

 

What time is check-in and check-out?

Check-in is at 4 p.m. and check-out is 10 a.m. We are unable to schedule early check-in, however, if your rental becomes ready early on the day of arrival, we will alert you via text. Due to our cleaning and inspection policies, 1 p.m. is the earliest guest check-in available if the rental is ready early.

 

How should I leave the property at check-out?

Please follow the check-out instructions provided. This may include tidying up, taking out the trash, and returning keys or access devices as instructed. Please make sure to gather all your belongings before leaving and then enter the provided check-out code so we can alert housekeeping to prepare the property for our next arrival.

 

Can I store luggage after check-out?

Depending on availability, we may offer luggage storage options. Please inquire in advance if you need this service.

 

What do I do if I get to town before 4 pm and my rental is not ready for me to check in?

We recommend starting your vacation immediately. Plan a fun afternoon of shopping, dining or visiting one of the area’s public beaches. For more ideas, read our things on to do on check-in day blog.

 

Who is able to check in?

We offer direct check-in to most of our properties and the primary guest on the reservation will receive the door code to access the property. We recommend the primary guest enter first and do a walk-through inspection and communicate any concerns to our team. The primary guest can also invite the other members of their party to the guest portal, which includes the rental unit’s check-in information including the address, directions to the property gate codes (if applicable), and the door code (when activated).

 

How do I get directions to my property?

When you log into your guest portal, in the menu you will navigate to “My Rental” > “Address/Map” > select “Get Directions.”

 

What if we arrive after hours?

Relax. You have access to your vacation rental from 4 p.m. on your arrival date until 10 am on your departure date. You can arrive any time after 4 p.m. and simply use your door code to get into the vacation rental. If you have trouble getting in, we have an emergency after-hours agent ready to assist you. Refer to your check-in instructions for after-hours contact information.

 

Published on Monday, November 20, 2023